Any items purchased within the US are eligible for a return, refund or exchange. Any items purchased internationally can only be returned for an exchange.
Purchases of the "Designer's Choice Mystery Box" Are non-returnable.
If you wish to return any items for any reason, you must contact us within 7 days of receipt of the goods.
Items can be exchanged for other Items of equal or lesser value at no cost to you. Should you decide to be refunded for your returned items, they are subject to a 25% restocking fee. The cost of returning items falls on the customer, as the initial shipping of items was free (Ground Shipment only) . Shipping is non-refundable, unless a mistake on the part of our company is made, in which case shipping will be reimbursed. There is also a $10.00 reshipping fee associated with any returns. This fee is non-profit, and is solely in place to allow us to continue providing free initial outgoing shipping to our customers.
Items should be returned to our Returns warehouse ONLY at 579B Raritan Road, Suite 193, Roselle, NJ, USA - 07203
In order to return an item, click the link below and enter your order ID number (shown on invoice as invoice ID) as well as one method of identification used at initial checkout. If you are unable to provide that information, click the link and then click the link on the following page to view our manual Return Form. Returns without either a return entry via the site or a Return Form will not be accepted unless authorized by a manager. After you're finished, send your tracking number to firstname.lastname@example.org once you receive it from your mail carrier.
After we receive the return, please allow 1-2 business days for the return to be processed in the warehouse. After this period, please contact us so we may go over the details of the return.
Once your return has been authorized and processed, please allow one full billing cycle on your credit card to see your refund.
If you have any questions or would like to know more about our company, you can Email or Call us.
Thank you for your business,